I'm a transformational UX leader with 20+ years of experience building and scaling world-class design organizations at industry leaders like Shell Recharge Solutions, JPMorgan Chase, and Gap Inc. I specialize in establishing enterprise-wide design practices and driving user-centered solutions that elevate user satisfaction and business outcomes.
My approach blends strategic vision with practical innovation, focusing on:
> Creating seamless user experiences: I've helped global organizations deliver exceptional digital experiences by unifying design processes and standardizing UI.
> Driving operational efficiency: I've streamlined workflows, consolidated tools, and implemented UX governance frameworks to reduce costs and accelerate delivery timelines.
> Cultivating top-tier design talent: Through inclusive recruiting, mentorship, and personalized growth plans, I've built and scaled high-performing design teams from the ground up.
Some of my key achievements include:
> Transforming design processes to unify siloed development efforts and standardize UI across eight applications.
> Reducing operational costs by 50% through tool consolidation and strategic licensing agreements.
> Improving design consistency by 100% and reducing delivery time by 67% through enterprise-wide UX governance.
Beyond my practical experience, I hold a Bachelor of Fine Arts in Advertising and Graphic Design from The Columbus College of Art & Design. I'm passionate about driving innovation at the intersection of user experience, design operations, and business strategy.
My areas of expertise include:
User Experience | Customer Experience | UX Strategy & Leadership | Design Operations | Enterprise UX & Visual Design | Product Strategy | Product Roadmaps | Interactive Design | User Interface Design | User-Centered Design | Data-Driven Design | UX Research & Analytics | Agile & Lean Methodologies | Design Thinking | Process Improvement | Recruiting & Staffing | Mentoring, Coaching & Training | Cross-Functional Leadership